FREQUENTLY ASKED QUESTIONS

When will I get my order?

All products listed on the site are ready to ship! They often ship next day or within the next 1-3 days maximum. Within 24 hours of your order, you should receive a tracking number in your email or other contact info. Once shipped, your order will take a few days to a week to arrive, depending on your location.

Please double check to make sure your shipping address and email are correct! 
Once your order has shipped, we are not liable for stolen, lost, or damaged items.

Can I pick my order up from your studio?

Yes! I’m located in Red Hook, Brooklyn. When placing your order, you can select the pickup option instead of shipping, and we can figure out a time and day to organize pickup. 

Are your products vegan and organic?

Yes, all current products are both vegan and organic!

How can I contact you?

Reach out to me via IG @naturebynu or feel free to send an email at naturebynu@gmail.com!

Oh no, I sent the wrong address! What can I do?

Prevention is best! Be sure to double check your address, zip code, and apartment number. The sooner you reach out to me the better the chance we have of rectifying the mistake! Otherwise, it’s nothing we can do. 

In the occasion that your package was sent back to me (sometimes this happens with wrong address situations), I will definitely contact you and we can try re-shipping it.

 

DISCLAIMERS

These products are NOT meant to cure any illness or act as treatment for an illness or condition. None of these products are intended to diagnose, treat, cure, or prevent any disease. Please reach out to your healthcare provider if you require treatment or medical advice.